The people behind every ride and route.
Bonvia is a Washington healthcare transportation company, rooted in the Southwest and serving the I-5 corridor. We move people who are counting on us, from a standing dialysis route to the trip that takes treatment far from home, and the materials that matter, like a lab specimen on the clock. The calm of a hospital partner, the warmth of the person who actually shows up at the door.
Two trusted names, now part of Bonvia.
WeCare Patient Transport was founded in 2018 with one vehicle and one phone, built from lived experience in patient transport. Today, Bonvia serves healthcare partners across Western Washington on the same premise: transportation built inside the healthcare industry, not adjacent to it.
Bonvia brings together two established service lines. WeCare Patient Transport runs non-emergency medical transportation for the patients hospitals, behavioral health teams, and families rely on. NW Courier Service moves clinical lab specimens on a sealed chain of custody. Both are now part of Bonvia.
When treatment takes someone far from home, we handle that ground travel too, with the same drivers and the same standard. One team, one number, for the whole healthcare journey.
Why Healthcare Partners Trust Us
HIPAA Training
All drivers and personnel trained in HIPAA compliance. Training provided through HIPAATraining.com. Certifications renewed on a two-year cycle.
Washington State Business License
Unified Business ID (UBI): 604262274. Licensed to do business in the State of Washington.
Washington State For-Hire License
All WeCare vehicles are licensed under Washington State Department of Licensing For-Hire Vehicle program. Valid For-Hire certificates are maintained for each vehicle in the fleet and carried in each vehicle at all times.
Commercial Auto Insurance
United Financial Casualty Company (Progressive Commercial Auto Insurance)
Liability Coverage
Bodily Injury and Property Damage: $1,000,000 Combined Single Limit
Underinsured Motorist Coverage
Underinsured Motorist Bodily Injury: $1,000,000 Combined Single Limit
Workers’ Compensation
Maintained as required by Washington State law for all employees
Washington State Patrol Background Check
Required for all drivers prior to first patient transport
Drug Screening
Required at hire for all drivers
Our Drivers
WeCare Patient Transport holds its drivers to the highest standard of professional qualification, patient safety, and compassionate care. Every driver who represents WeCare and Bonvia is fully certified and trained before transporting patients. The certifications and training listed below are not aspirational: they reflect the real qualifications of our team. They are designed to ensure the safety, dignity, and comfort of every patient we serve, particularly those in behavioral health, substance use disorder treatment, and post-hospital discharge situations.
Every Bonvia driver is fully certified, background-checked, drug-screened, and trained in de-escalation, HIPAA compliance, Naloxone administration, and compassionate patient care. No exceptions.
Licensing, Background & Screening Requirements
Valid Washington State Driver's License
Required prior to hire: verified at onboarding
Clean Driving Record
No major violations: verified through MVR check
Washington State Patrol Background Check
Required prior to first patient transport
Drug Screening
Required at hire: random testing may apply
Washington State For-Hire License
Required by WA State law for transporting passengers for compensation
Required Certifications & Training
De-Escalation Training
Certified de-escalation training: critical for behavioral health and SUD patient transports
CPR / AED Certification
Combined certification: renewed per American Heart Association or equivalent guidelines
First Aid / Bloodborne Pathogen Certification
Combined certification: covers wound care, exposure control, and infection prevention
Naloxone (Narcan) Certification
Certified in administration of naloxone for opioid overdose response
Defensive Driving Certification
Certified defensive driving training: safe operation in all road and weather conditions
HIPAA Compliance Training
Patient privacy, confidentiality, and Protected Health Information (PHI) handling
Wheelchair Securement Training
In-house training: safe loading, securing, and unloading of wheelchair passengers and mobility devices
Passenger Assistance Training
Door-through-door assistance: helping patients safely in and out of vehicles
Vehicle Pre-Trip Safety Inspection
Required daily inspection protocol before any patient transport
Incident Reporting Training
Documentation and reporting of accidents, patient incidents, and safety events
Professional Standards & Conduct
In addition to formal certifications, all WeCare drivers are held to the following professional standards:
- Professional appearance: company-provided polo shirt and visible ID badge at all times
- Zero tolerance for discrimination: all patients treated with dignity regardless of diagnosis, background, or condition
- Strict patient confidentiality: no discussion of patient identity, condition, or destination outside of dispatch
- Punctuality: drivers are expected to arrive on time for every scheduled transport
- Compassionate communication: calm, respectful, and patient-centered interaction at all times
- No use of personal mobile devices while transporting patients
What Our Partners Say
It is an honor to write this letter in support of WeCare Patient Transport. Northwest Indian Treatment Center is a residential addiction treatment facility and has been partnering with WeCare Patient Transport since October 1, 2018. During the past year, WeCare Patient Transport has been fiercely reliable and dependable. We have had the pleasure of working with most of their drivers who always treat our patients with dignity and respect. They go above and beyond what is normally expected from a NEMT service including: waiting with the patients during appointments and assuring all required documentation is taken into the appointment; going into the jail or detox facilities in representation of Northwest Indian Treatment Center and waiting sometimes hours for the patient’s release. They have been able to respond quickly to emergencies, and have reliably transported patients across the State of Washington, making all necessary connections. The communication they provide is impeccable, contacting us with regular updates during the transport with expected arrival time. Northwest Indian Treatment Center has found this NEMT service to be financially viable, costing less than employing a driver, and bringing more flexibility when we need patients to be transported in several directions on the same day. It is without hesitation that Northwest Indian Treatment Center highly recommends WeCare Patient Transport for any organization desiring a reliable, professional, prompt transportation service.
Bekki Ayres, Manager of Administrative Operations
Northwest Indian Treatment Center
WeCare Partner Since October 2018
“Fiercely reliable and dependable”
“Always treat our patients with dignity and respect”
“The communication they provide is impeccable”
“It is without hesitation that Northwest Indian Treatment Center highly recommends WeCare Patient Transport”
Led by the person who answers the phone.
Bonvia is led by David Martinez, its president. The company grew out of the two service lines he built on the Harbor and the South Sound: WeCare Patient Transport and NW Courier Service, now one team under the Bonvia name.
When hospitals and facility partners work with Bonvia, David is not a name on a letterhead: he is the person your team can reach, and the standard the drivers are held to is his.
President, Bonvia
Author of Bonvia’s service standard and the byline behind our healthcare transportation guides.
Held to a clinical standard, carried out with a human touch
We hire for steadiness.
In a job where the day rarely goes to plan, calm is the qualification. We screen for it first, then train for the hard moments.
Booked once, then simply handled.
One number for the standing route, the specimen pickup, and the treatment-travel ground leg, with the same familiar driver wherever we can.
A schedule you can trust.
Windows we build the day around, routes that don't drift, and a dispatch line that answers. Dependability is the whole product.
Serving Washington's I-5 corridor
Rooted in Southwest Washington and staged from Olympia, Bonvia serves Washington's I-5 corridor from Bellingham to Vancouver, WA. Long-distance and cross-corridor trips are arranged by quote, and our lab courier line reaches partners across Western Washington.
Work with a team you can count on
Whether it's one ride or a standing route, dispatch is ready when you are.