Behavioral Health Transportation
Behavioral health transport asks more of a driver than a route and a schedule. A patient who is not yet stabilized needs calm, predictability, and someone who knows what to do when a trip gets hard. Every Bonvia driver is de-escalation trained. We work with behavioral health hospitals, treatment centers, and crisis programs across Washington State for admissions, discharges, IOP and PHP appointments, and step-down placements. Discreet vehicles, unhurried timing, and a driver who has done this before.
A person answers, not a queue
No signage, no announcement
De-Escalation Training Comes First
- De-Escalation Training
- Naloxone (Narcan) Certification
- HIPAA Compliance Training
- CPR / AED Certification
- First Aid / Bloodborne Pathogen Certification
Experience with corrections and court-referred transport
Bonvia has significant experience transporting Department of Corrections clients, court deferral program participants, and patients leaving correctional facilities. Current accounts include Grays Harbor County, HarborCrest, Puyallup Tribe, Pacific County Public Health and Human Services, and Stafford Creek Correctional Facility (lab specimen transport). Referral partners working with correctional and court-referred populations can count on drivers who know these settings.
A vehicle that draws no attention
Unmarked, ordinary, and clean. Nothing on the outside announces where the trip is going or why, because arriving somewhere difficult is hard enough without an audience in the parking lot.
Discretion · Unmarked vehicles · No signage, no announcement
The schedule is the treatment plan
Outpatient programs only work if the ride works. We hold the same times week after week and keep the same driver wherever we can, so the trip becomes the predictable part of a client's week rather than the variable.
Standing route · Same time, same driver · Held week after week
The spec · What every behavioral health trip carries
- De-escalation trained
- Every driver is trained to keep a trip calm and to know what to do when it gets hard, before they ever run one.
- Discreet vehicles
- Unmarked and ordinary, so nothing about the vehicle announces the trip to a neighborhood, a lobby, or a parking lot.
- Unhurried timing
- Routes are built with margin so a client is never rushed into a vehicle or hurried out of one.
- HIPAA-aware handling
- Minimum-necessary information, treated with medical-grade discretion from the first call to the hand-off.
Calm is a skill, and we train for it
A driver who has done this before.
De-escalation training, and enough behavioral health miles that a hard moment in the vehicle is familiar rather than alarming.
Discretion, by design.
Unmarked vehicles and minimum-necessary information. Nothing about the trip announces itself to anyone who does not need to know.
A schedule that holds.
Standing appointment routes that do not drift, because for an outpatient program the ride and the treatment plan are the same thing.
The trips behavioral health programs schedule
One team and one dispatch line for the moves a program makes every week, whether it is a planned admission or a standing outpatient appointment.
Admissions transport
Planned intake trips to behavioral health hospitals and treatment centers, timed to the admitting window and driven at an unhurried pace.
Discharge and step-down
Rides home or on to the next placement when a stay ends, arranged with the care team and confirmed before the day arrives.
IOP and PHP appointments
Standing intensive-outpatient and partial-hospitalization routes with reserved times, so the schedule a program builds is the schedule that runs.
Crisis program transport
Scheduled transport arranged through crisis programs and their staff. This is a scheduled service, not an emergency response: call 911 for emergencies.
Court and county-arranged trips
Transport arranged by county programs and case managers, billed to the arranging agency and handled with the same discretion as every other trip.
Long-distance placements
Cross-corridor moves to a bed that is not local, planned as one whole trip with the return leg and the wait time settled in advance.
We have had the pleasure of working with most of their drivers who always treat our patients with dignity and respect. They go above and beyond what is normally expected from a NEMT service including: waiting with the patients during appointments and assuring all required documentation is taken into the appointment; going into the jail or detox facilities in representation of Northwest Indian Treatment Center and waiting sometimes hours for the patient’s release.
Bekki Ayres, Manager of Administrative Operations
Northwest Indian Treatment Center
WeCare Partner Since October 2018
Serving all of Washington State
Behavioral health routes across all of Washington State, dispatched from our Olympia base: daily service on the I-5 corridor and planned, quoted service statewide. Long-distance placements are planned ahead and arranged by quote.
Set up transport your program can rely on
Tell us the program, the times, and the destinations. We will build the routes and keep the same drivers on them.